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Issue finder

Understand hesitation before it turns into abandonment

Identify and address visitor hesitations in real-time by collecting in-session feedback with OptiMonk's Issue Finder popup.

Issue finder

Expected results

1-5% popup conversion rate

Difficulty

Easy

Industry

Any, Ecommerce, Media, Saas, Service

Goals

Collect feedback

When to use it?

Discovering what’s stopping customers from converting before they leave is crucial to boosting your conversion rates.

Rather than waiting until they exit, engage visitors while they're still active and browsing. Why? This timing allows you to catch them in the moment, when their thoughts and potential frustrations are fresh. Capturing their feedback during their session delivers sharper insights and increases the chance of recovering uncertain buyers.

Whether it’s confusion, hesitation, or missing information, this popup helps uncover those potential pain points and issues while there’s still a chance to turn things around.

Use this data to fine-tune your funnel, address friction points, and create a smoother, more satisfying path to conversion.

How to set it up?

Step 1: Create a new campaign

Scroll down, choose a template below, and fine-tune it to your style.

Step 2: Target and launch your campaign

Ensure that the trigger is set to "after 60 seconds" for this campaign. If it isn't, please adjust it accordingly. The goal is to request feedback before users decide to leave your site, while also making sure not to disrupt their experience.

Step 3: Activate your campaign

Pick a template and launch your first
Issue finder campaign in 2 minutes

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Kate - CRO Expert
Kate
CRO Expert

Want us to set this
up for you?

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